Job Description

Call Center Representative
Compensation: $18–$20/hr
Schedule: Mon/Tues/Wed/Fri/Sat - 8:00 AM – 5:00 PM
We’re seeking a motivated, customer-focused individual to join our call center team. The ideal candidate will have excellent communication skills, a passion for helping others, and the drive to support a growing company. Bilingual skills are a plus.
What We Offer:

• A supportive, growth-oriented environment
• Training for motivated candidates eager to learn
• Opportunity to be part of a purpose-driven team

Responsibilities:

• Answer in-bound calls from new patient leads and guide them through a white glove appointment booking experience
• Create opportunities to exceed patient expectations by leading with empathy, urgency, and genuine care for the patient’s well-being
• Become a subject matter expert who can empower patients to take charge of their oral health

Qualifications:

• Excellent verbal and written communication skills
• Strong organizational skills; able to manage multiple priorities
• Self-motivated, able to work independently while remaining open to constructive mentoring
• 1+ years of experience in a customer service-oriented role (call center experience a plus but not required)

About Us
Harbour Dental Care is a locally owned, private practice with nine locations, dedicated to empowering confidence by removing barriers and delivering premiere patient experiences.
Our Core Values:

• People are the Purpose - Whether it’s our patients or our colleagues, we treat everyone with compassion, empathy and respect.
• Passion for Growth - We approach new situations and experiences with a sense of gratitude, curiosity and appreciation. We recognize that change is inevitable and choose to embrace it enthusiastically.
• Evaluate Expectations - We are fanatical about discovering new ways to exceed the expectations of our patients and our colleagues.

Join Us
If you are growth-oriented, dedicated to patient care, and ready to be part of a team that values purpose, passion, and excellence, we’d love to hear from you.

 

Job Tags

Full time, Private practice,

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